40 Magnetic Dr., Unit 66-14, Toronto
If you have any question, feel free to contact
-> A : You need a high speed internet connection, wireless router, TV, power adapter, HDMI and remote control. (HDMI, power adaptor and remote control is included in our box) .
-> A : NO, we don’t require monthly fee and additional charges. Purchasing your box is everything you have to do.
-> A : No, We don’t provide any subscription services to customer directly. So depending on the content you want to watch, you have to apply.
-> A : maximum of 10 open source servers.
-> A : Sure. We have a KODI app.
-> A : If your box has any issue related hardware, contact us Technical Support.
-> A : You can reset your box using 2 ways. If your box is running normally, you can try to do a factory reset in the system info. But if your box doesn’t work, and is not loading and nothing is working, you can try to do the other way. If you want to know the other way, click here to go how to reset.
Before pluging in the power, be carefull and check the correct power. If you have 2 or 3 of our boxes, you have to plug the power cords in separately. If you plug in the wrong power source, the power supply of your box will break. Start to set using the below steps.
If you want to customize your box, first you should set the basic options then you correct server option. Otherwise you can’t set the server and see the VOD.
Before setting the server, try to set the below steps.
Local media is for using your USB and external storage. If you have music and movie files, You can move in our boxes through the USB and external storage.
This menu is for adding any apps in the main screen. If you want to use your favorite apps easier, press it and download any apps. After Then the apps present on the main screen.
If you want to watch local TV through Satellite and Antennas, you have to purchase VIXO FUSE and tuners for DVBs / ATSC is additionally. You can see menu of DVBs/ATSC in the main screen of VIXO FUSE. Press that menu.
Before plugging in the power, be careful and check the correct power source. If you have 2 or 3 our boxes, you have to plug their power cords in separately. If you plug the wrong power, the power supply of your box will break.
If your box suddenly doesn’t work or it stops during the loading, don’t embarrassed. Try to restart first. After re-booting, if the box doesn’t work, try to do a factory reset. click here to go how to reset . After trying a factory reset, if your box doesn’t work, please contact us.
Unfortunately, this problem occurs occasionally in TV Online V2. Your box turned on normally. But while several installers installed,
pop up that message ‘your device is not enough land flash memory’ and then freeze the screen.
Please trying a factory reset(click here to go how to reset). After trying that steps, if your box doesn’t work, contact us.
If your remote control doesn’t work, please check the battery of remote control. Despite your box works normally, doesn’t control your box with remote control. maybe the sensor in your box is broke. In that case, Contact us. We will let you know the next process how you can fix with our support.
First, try to reboot and contact your server service. If your server set properly in our box, and you are currently having channel problems. Most likely the problem doesn’t have to do with our box. Occasionally wifi speeds at your home gets worse at night time or weekend, live channels will freeze and are due to bad conditions. Please check your (ISP) internet service provider. Then if problem proceeds this is normally a server issue not a box issue.
When we update our boxes, you can see the notice message about updating. Otherwise you can try to update regularly. If you don’t update, then sometimes it will causes some issues. To update, go to the setting menu and then click system info and run the system update.
Most cases of hardware issues can fixed through a reset. Try to do the below steps.
After finishing this step, you have to move to the first screen.
After Erasing it is finished, your box will reboot automatically. Rebooting time takes over 30 seconds.